Teletherapy: the good, the bad, and the ugly

Teletherapy: the good, the bad, and the ugly

Photo by Mateus Campos Felipe on Unsplash


In a world where many things are uncertain, at Brightside Counseling Services, we are doing what we can to provide the very needed support to get through these trying times. All of the therapists and staff at Brightside highly value the face to face interactions between therapist and client. However, it has become clear that this creates a risk, and our first job is to protect our clients whenever we can. It is because of this that we have made the very difficult decision to offer only teletherapy sessions to all of our clients, unless someone is in significant crisis.

First, a little history about teletherapy. Since the internet because widely available, there has been an increase in access to mental health services at home. It has provided a support for those who were unable to leave their house for physical or mental health reasons, as well as provided support for people who have unconventional schedules and have been unable to attend in person sessions.

As we shift to an in-home therapy session this week, here are some helpful things to know:

  1. An optimal teletherapy sessions happens on a platform where the therapist can visually see you, and you are able to visually see the therapist. VSee is an example of this. This allows for both to observe body language and to feel more connected. So, when possible, we are using virtual therapy options.
  2. A private space is so important. Therapy is a process that, by nature, increases vulnerability. When you are thinking about the best place to set up for your session, keep in mind these things: how does sound carry in your house? Can people come and go through your space while you are in session? Are you likely to hear the children who are outside playing?
  3. Determine your level of comfort within this vulnerability. Talk with your therapist about what you want to explore during this time, and what feels safe. The therapeutic environment is a perfect place to practice boundaries!
  4.  Have compassion with yourself through this process. My first teletherapy session as a therapist was a bit uncomfortable as both got used to the technology and the differences of talking in person and talking through a screen. But by the end of the week I was much more comfortable interacting in this way. Over time, the comfort will come!

On our end, we will do everything we can to insure your confidentiality within our space. Our people are home too, but they will not be in the room, and will not be able to hear your session. Keep in mind that if you hear a door closing, or dogs barking, we have created the safest space possible to be present and engaged with you during this time. Please be patient with me if you hear my dogs find the squirrel outside!


If you find that you are needing support with COVID-19 or other mental health issues, please call to schedule a session with a counselor at 303-353-9226.  We are here for you!